The purpose of this Charter is to inform our clients and stakeholders about statistical products and services offered; and the standards of those products and services. The Charter demonstrates our commitment towards our clients’ and stakeholders’ expectations and obligations to enable the Bureau to deliver quality products and services. It further provides a framework for feedback mechanisms to strengthen partnership between the Bureau and its clients.

Click here to Client Service Charter 2023 (Pdf) in English.

Click here to Client Service Charter 2023 (Pdf) in Kiswahili.